Charmius Privacy Policy

At Charmius Casino, we are committed to protecting your personal data and respecting your privacy whenever you use our platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access charmius.com, register an account, make a deposit, or play any of our games. By using our services, you agree to the practices described in this policy. We at Charmius operate under a licence issued by the Tobique Gaming Commission, and we handle your data in accordance with applicable data protection laws in Australia, Canada, New Zealand, and other jurisdictions we serve.

Who We Are and What This Policy Covers

Charmius Casino is owned and operated by 3-102-957682 S.R.L., registered in Costa Rica, with payment processing handled by Massivity Ltd, registered in Cyprus. We provide a wide range of gaming products, including slots, live dealer games, table games, and sports betting, and this policy applies to all personal data collected through our website, mobile version, and PWA application across Android, iOS, Windows, and macOS devices. If you have questions about how we handle your personal information, you can reach our support team via live chat, available 24/7, or by email at [email protected].

Information We Collect

We collect several categories of personal data to provide our services, verify your identity, process transactions, and comply with our regulatory obligations. The information we gather includes:

We collect registration details such as your name, date of birth, email address, phone number, and residential address when you create an account with Charmius.
We gather identity verification documents, including government-issued ID and proof of address, as part of our one-time verification process, which typically takes between 2 and 24 hours.
We record financial information related to deposits and withdrawals, including payment method details for options such as Visa, Mastercard, Interac, Bank Transfer, and various cryptocurrencies.
We track your gaming activity, including wagers, game history, bonus usage, and session duration, to manage your account and improve our services.
We collect technical data such as your IP address, device type, browser information, and login timestamps for security and fraud-prevention purposes.
We store communication records when you contact our customer support team through live chat or email.

How We Use Your Data

We use the information we collect for a number of legitimate purposes connected to operating Charmius Casino safely and efficiently. Our purposes include:

We process your data to verify your identity and comply with anti-money laundering and know-your-customer requirements before confirming any withdrawal request.
We use your financial details to process deposits and withdrawals, including applying our daily and weekly withdrawal limits of $2,000 and $5,000 respectively.
We analyse your gaming activity to calculate wagering progress, apply bonus terms, and determine eligibility for promotions such as our welcome package, Wednesday Free Spins, or Sunday Gift.
We personalise your experience by tailoring offers, VIP rewards, and Loyalty Program benefits based on your activity level and Experience Points.
We use your contact information to send account notifications, security alerts, and, where you have opted in, marketing communications about new promotions and tournaments.
We monitor transactions and account behaviour to detect fraud, prevent unauthorised access, and protect the integrity of our platform.

Legal Basis for Processing

We process your personal data on several legal grounds, depending on the context. In most cases, we rely on the performance of our contract with you when you register and play at Charmius, our legitimate interest in preventing fraud and securing our platform, our legal obligation to verify identity and report suspicious activity to regulators, and, where applicable, your consent for marketing communications. You may withdraw your consent for marketing at any time by contacting our support team or adjusting your account preferences.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners where necessary to operate our services, including:

We share payment data with processors such as Massivity Ltd and relevant banking or e-wallet providers to complete deposits and withdrawals.
We disclose necessary information to game providers and live dealer studios, including Booongo, Betsoft, Pragmatic Play Live, and other partners, so that gameplay can function correctly.
We provide information to regulatory authorities, including the Tobique Gaming Commission, when required by law or licensing conditions.
We may share data with fraud-prevention and verification services to confirm your identity and protect against unauthorised account use.
We engage trusted technology vendors who support our website, PWA app, and customer support systems, under strict confidentiality obligations.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Verification documents, transaction records, and gaming history are generally kept for the period required under our licensing framework, even after you close your account, to meet audit and anti-money laundering requirements.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests within a reasonable timeframe. Your rights may include:

You have the right to request access to the personal data we hold about you.
You have the right to request correction of inaccurate or incomplete information in your Charmius Casino account.
You have the right to request deletion of your data, subject to our legal retention obligations.
You have the right to object to or restrict certain processing activities, including direct marketing.
You have the right to request a copy of your data in a portable format where technically feasible.
You have the right to lodge a complaint with a relevant data protection authority if you believe we have mishandled your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse how you interact with Charmius. These technologies help us keep you logged in, apply correct currency and language settings, and improve the overall performance of our platform. For more detail on the specific cookies we use, please refer to our separate Cookie Policy.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include encrypted data transmission, restricted internal access to sensitive information, and regular security reviews of our systems. While we take every reasonable step to safeguard your data, no method of transmission or storage is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

International Data Transfers

Because we serve players in Australia, Canada, New Zealand, and other international markets, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica and Cyprus. Where we transfer data internationally, we take appropriate steps to ensure it receives an adequate level of protection consistent with this policy.

Children's Privacy

Our services are intended only for individuals who meet the legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors, and we will take immediate action to delete any such data if we become aware that it has been collected in error.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and significant changes may also be communicated to you directly. We encourage you to review this policy periodically so you remain informed about how we protect your data.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Charmius Casino, please contact our support team through live chat, available 24/7, or by emailing [email protected]. We are here to help and will respond to your enquiry as promptly as possible.