Charmius Casino Responsible Gaming

Our Commitment to Safer Gambling

We at Charmius understand that gambling can be an exciting form of entertainment, but it should never become a source of financial or emotional stress. Our Charmius platform is designed to promote healthy play habits from the moment you register. We hold a B2C remote gambling licence from the Tobique Gaming Commission, and as part of our licensing obligations, we are required to provide players with meaningful control over their gaming activity. We don't just meet these requirements - we go beyond them, offering a full suite of tools so you can set boundaries that work for your lifestyle.

Our Charmius Casino team regularly reviews our responsible gaming framework to make sure it reflects industry best practices. We monitor player activity patterns, and if we notice signs that suggest a player may be struggling, our support staff will reach out proactively. We want every session at Charmius Casino to be a positive one, and that means recognising when a break might be needed just as much as celebrating a big win.

Age Verification and Account Security

Gambling is strictly for adults, and we enforce a minimum age requirement of 18 years (or the legal gambling age in your jurisdiction, whichever is higher) for every account created with us. During sign up and before your first withdrawal, we require identity verification to confirm that you meet the legal age and that the details on your account are accurate. We at Charmius will never allow underage individuals to open accounts, deposit funds, or play any of our games. If we suspect that an account belongs to a minor, we immediately suspend it pending further investigation.

We also encourage parents and guardians to use parental control software on any shared devices to prevent minors from accessing our Charmius Casino platform. Tools such as Net Nanny, CyberSitter, and similar filtering software can help keep gambling sites restricted from underage users.

Steps We Take to Protect Players

• Mandatory identity and age verification before withdrawals
• Secure encrypted data storage for all personal information
• Monitoring of unusual deposit or betting patterns
• Proactive outreach from our support team when needed
• Clear, accessible self-help tools in your account dashboard

Tools to Help You Stay in Control

Our Charmius platform gives you direct control over how much time and money you spend with us. These tools are available in your account settings, and our support team is always ready to help you activate them if you're unsure how.

Deposit Limits

You can set daily, weekly, or monthly deposit limits at any time. Once a limit is in place, it cannot be increased immediately - any request to raise a limit takes effect only after a cooling-off period, typically 24 hours, giving you time to reconsider. Lowering a limit, however, takes effect right away. This feature helps you plan your budget and avoid spending more than you intended.

Loss and Wager Limits

In addition to deposit limits, we allow you to cap how much you're willing to lose or wager over a set period. This is particularly useful if you want to enjoy our slots, live tables, or sports markets without worrying about losing track of your spending. You can also check our Charmius bonus offers to see how promotions interact with your limits.

Session Time Reminders

We can send you reminders after a set amount of time has passed during a gaming session. These reminders show your session duration, net win or loss, and give you the option to continue or log out. We find that these small nudges help players stay mindful of time spent playing.

Cooling-Off Periods and Self-Exclusion

If you feel you need a short break, you can request a cooling-off period, during which your account will be temporarily restricted from depositing or playing. Cooling-off periods typically range from 24 hours to 30 days. For players who need a longer break, we offer self-exclusion for periods of 6 months, 1 year, or longer. During self-exclusion, your Charmius Casino account will be fully suspended, you won't receive marketing emails or bonus offers, and reactivation will only happen after the exclusion period ends and you confirm you wish to return.

How to Set Your Limits

Setting up responsible gaming tools on our Charmius Casino platform only takes a few minutes. Follow these steps:

1. Log in to your Charmius account
2. Go to your Profile and select "Responsible Gaming" or "Account Limits"
3. Choose the type of limit you want to set (deposit, loss, wager, or session)
4. Enter your preferred amount and time period
5. Confirm your choice - some changes take effect immediately, others after a cooling-off period

If you'd rather not navigate the settings yourself, our live chat team is available 24/7 and can walk you through the process or apply the restriction on your behalf after verifying your identity.

Recognising the Signs of Problem Gambling

We want everyone who plays at Charmius Casino to recognise the early warning signs of problem gambling. These may include:

• Spending more money or time gambling than you originally planned
• Chasing losses by increasing bets
• Borrowing money or using funds meant for essentials to gamble
• Feeling anxious, irritable, or guilty about your gambling activity
• Neglecting work, relationships, or responsibilities because of gambling
• Lying to friends or family about how much you play or spend

If any of these resonate with you, we encourage you to use our limit-setting tools right away, or reach out to our support team for a confidential conversation.

External Support Organisations

Beyond the tools we provide directly, we also recommend reaching out to independent organisations that specialise in gambling support. These include:

• GamCare - confidential advice and support for anyone affected by gambling
• Gamblers Anonymous - peer support meetings and recovery programmes
• BeGambleAware - information, advice, and free support tools
• National Council on Problem Gambling - helpline and resource directory

We at Charmius can also provide links to self-exclusion schemes such as GAMSTOP or equivalent regional programmes where applicable, which allow you to restrict access to multiple gambling sites at once, not just ours.